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  • How do I place an order?
    Check out our store to see a wide variety of options. Select what style of Palace you like the most. You can alter sizing, colour, door style, number of doors and add on cupboards and drawers for storage. The pricing will adjust according to how you decide to design your Palace!
  • Can I order a custom Palace that isn't in the shop?
    Yes, you can. Head to the 'Design It Yourself' page and follow the steps to fill in the form. Tell us what you want your Palace to look like and we will supply you with a quote for it.
  • Is there a wait time when I purchase?
    As we only hold a small amount of stock, there is normally a 4-6 week wait time on getting your Palace to you. This is subject to material supply from our Manufacturer. If we have the Palace you want in stock, then we will ship it straight out to you!
  • Do you have Afterpay or something similar I can order with?
    Not right now - but it is something we are looking into.
  • What are the materials used to make the Palaces?
    MDF board for the Palaces and powder coated aluminium for the bars.
  • How do I know what size is best for my dog(s)?
    We recommend you measure your dog in a sitting position to give a good idea of the height of the crate you're after. We also recommend you measure you dog outstretched whilst sleeping, if they often sleep on their back or in a "super man" pose you want to make sure they have plenty of room to do that!
  • Are the measurements internal or external?
    All sizing on our website are the external measurements of the crates.
  • Do you have a size chart for the Palace types?
  • Do you ship nationwide?
    Yes, we do. North Island is $180. South Island is $230.
  • Do you ship outside of New Zealand?
    We currently do not ship outside of New Zealand. However we are looking into expanding our shipping capabilities so we can service our international customers.
  • Are the Palaces waterproof?
    These Palaces are not waterproof, if you wish to have water in or around them, we recommend putting a waterproof mat down before putting any beds in them to help protect it. We also recommend regularly checking and cleaning your Palace to ensure any spills may be cleaned promptly.
  • What happens if my pet chews or damages part of the crate?
    If you have found your dog may've chewed or damaged a piece of the crate and you wish to have it replaced you can contact us to order a new part. The bonus of being a kit set crate means you don't have to order the whole crate again but you can opt to order replacement parts if needed. Please note, Pet Palaces is not liable for any damages caused by your pet to the crate so any new parts will be ordered at your own cost.

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